Organisational Digital Maturity to Obtain Value from Digital Transformation: A Case Study in the Mining Industry

Teboho Dibate and Marthinus Pretorius ()
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Teboho Dibate: University of Pretoria
Marthinus Pretorius: University of Pretoria

A chapter in Human-Centred Technology Management for a Sustainable Future, 2025, pp 61-68 from Springer

Abstract: Abstract Organisations adopt new technologies to transform their business models to positively impact productivity, efficiency and profitability. In evaluating whether organisations are attaining value from digital transformation, the research sought to assess how value is defined and measured, and determine whether organisational digital maturity and associated management practices impact their ability to realise value. A mixed methods approach, using an online-based questionnaire as well as structured interviews, was employed to gain insights and opinions from experts in a mining organisation. The results indicate that the respondents are fully aware of what value realisation entails, as well as how value realisation should be defined and measured, however, their organisation does not have a documented, standardised, and socialised process that is applied throughout. Several management practices are hindrances to fully achieving value from digital transformation.

Keywords: Technology; Digital transformation; Digital maturity; Value realisation (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-72494-7_7

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DOI: 10.1007/978-3-031-72494-7_7

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