A Multidimensional Analysis of User Satisfaction with Cloud ERP Systems

Florin Mihai, Ofelia Ema Aleca (), Dana Boldeanu and Irina Pugna
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Florin Mihai: Bucharest University of Economic Studies
Ofelia Ema Aleca: Bucharest University of Economic Studies
Dana Boldeanu: Bucharest University of Economic Studies
Irina Pugna: Bucharest University of Economic Studies

A chapter in Smart Solutions for a Sustainable Future, 2025, pp 1-15 from Springer

Abstract: Abstract In today's digital era, Cloud ERP, with its sophisticated features and adaptability, stands as a crucial element for achieving success. Contemporary businesses require technological and software solutions to effectively oversee their ever-growing internal operations and expanding global business networks. This study seeks to pinpoint the key factors influencing user satisfaction with Cloud ERP systems. We analysed 2035 reviews of 12 distinct ERP systems, sourced from the Gartner Peer Insights platform between 2016 and 2023. Employing statistical methods such as hypothesis testing and correlation analysis, we identified patterns and examined hypotheses regarding how factors such as profession, organizational size, and industry, impact user evaluations. We conclude that user satisfaction is influenced by the size of the company and the user's position within the organization. Our findings offer valuable insights into the interplay between organizational characteristics and the efficacy of Cloud ERP systems, highlighting the significance of tailoring technological solutions to meet the unique needs of each organization in the realm of information management.

Keywords: Cloud ERP systems; Technology trends; Information management; Users’ perceptions (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-78179-7_1

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DOI: 10.1007/978-3-031-78179-7_1

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