The Attitudes of Civil Servants Towards E-Gov Apps

Lambros Tsourgiannis (), Stavros Valsamidis, Foteini Perdiki and Polina Karagianni
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Lambros Tsourgiannis: General Directorate of Internal Operation
Stavros Valsamidis: IDemocritus University of Thrace
Foteini Perdiki: IDemocritus University of Thrace
Polina Karagianni: IDemocritus University of Thrace

A chapter in Building Resilience Through Digital Transformation and Sustainable Innovation, 2025, pp 297-310 from Springer

Abstract: Abstract Electronic government (e-gov) applications have been adopted by the public sector due to the recent COVID-19 pandemic. Managers in the civil sector use them as problem-solving tools, while citizens utilize them to facilitate transactions with the civil sector. Stakeholders also employ these applications to monitor civil servants. E-gov applications such as telework, remote work, distance learning, and online transactions have become part of everyday life in society. This study aims to explore the attitudes of Greek civil servants towards the use of e-government applications. A primary survey was conducted in the autumn of 2023 on a random sample of Greek civil servants. Principal component analysis (PCA) was used to identify the main attitudes of Greek civil servants towards the use of e-government applications. Cluster analysis was performed to classify them into groups based on their attitudes toward the use of e-government applications, while non-parametric tests, including chi-square, were conducted to develop the demographic profile of each identified group of civil servants.

Keywords: E-Government; Digital Marketing; Public Sector; Internet; Citizens’ Attitudes (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-90054-9_19

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DOI: 10.1007/978-3-031-90054-9_19

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