Shifting from Quality Control to Quality Enhancement: Insights from QA-SURE Project Partner Institutions

Lejla Abazi Bexheti ()
Additional contact information
Lejla Abazi Bexheti: South East European University, Faculty of Contemporary Sciences and Technologies

Chapter Chapter 42 in Economic Resilience and Sustainability - Vol. 2, 2026, pp 687-699 from Springer

Abstract: Abstract This study examines the shift of higher education institutions (HEIs) taking part in the QA-SURE initiative in Albania, Kosovo, North Macedonia, and Slovenia from Quality Control (QC) to Quality Enhancement (QE). Utilizing survey data in accordance with the European Standards and Guidelines (ESG 2015), the research explores the ways in which internal quality assurance (IQA) systems are developing in the direction of digital transformation, stakeholder involvement, and continuous improvement. Institutions reported significant advancements in integrating digital technologies, encouraging faculty and student participation, utilizing feedback systems, and incorporating QE into strategic goals. Innovative practices and persistent issues, like reluctance to adapt and a lack of analytics capabilities, were identified through comparative study with EU partner institutions. In order to promote inclusive, data-driven, and sustainable quality cultures, the report highlights several important areas for future development, such as stakeholder empowerment, digital capacity building, and alignment with cutting-edge European QA models.

Keywords: Quality Assurance; Quality enhancement; ESG 2015; Higher education (search for similar items in EconPapers)
Date: 2026
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-032-04214-9_42

Ordering information: This item can be ordered from
http://www.springer.com/9783032042149

DOI: 10.1007/978-3-032-04214-9_42

Access Statistics for this chapter

More chapters in Springer Proceedings in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().