Brick by Brick: Exploring the Future of Quality Management Through Serious Gaming

Ton van Kollenburg () and Levi Roovers
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Ton van Kollenburg: AVANS University of Applied Sciences, Centre of Expertise Wellbeing Economy and New Entrepreneurship
Levi Roovers: AVANS University of Applied Sciences, Centre of Expertise Wellbeing Economy and New Entrepreneurship

Chapter 15 in Challenges and Innovation Opportunities in the Context of Sustainability, Industries 4.0 and 5.0, 2026, pp 203-213 from Springer

Abstract: Abstract At the ICQIS 2024, we explored the characteristics of quality thinking in 2035, envisioning it as the successor of the current level of quality thinking; we call it Quality 5.0. In a workshop based on Lego® Serious Play®, the participants were asked to build their solutions in five steps, with the last step being to build and explain the characteristics of Quality 5.0. They produced three thematic characteristics: innovative quality management business practices, a human-centric approach to quality management, and sustainability. These results are compared to previous results from a similar study.

Keywords: Quality management; Quality 4.0; Future literacy (search for similar items in EconPapers)
Date: 2026
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DOI: 10.1007/978-3-032-16432-2_15

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