From Triangle to Hexagon: Modeling Key Criteria for New Product Development Performance in SMEs

Caroline Blais () and Raymond K. Agbodoh-Falschau ()
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Caroline Blais: Université de Sherbrooke, École de gestion
Raymond K. Agbodoh-Falschau: Université de Sherbrooke, École de gestion

A chapter in Technology Management for Intelligent, Open and Responsible Organizations and Ecosystems, 2026, pp 170-173 from Springer

Abstract: Abstract New product development (NPD) is vital for the growth of small and medium-sized enterprises (SMEs), yet high failure rates of NPD projects persist due to resource constraints and risks. This study explores how five SMEs manage NPD project performance during the process. Grounded in the theory of constraints, it identifies ten key indicators across financial, operational, and commercial dimensions. Findings reveal that SMEs go beyond traditional cost, time, and quality indicators, integrating broader criteria to enhance project success. A hexagonal model of criteria is proposed, reflecting this complexity.

Keywords: New product development; project management and control; evaluation criteria; performance management; small and medium-sized enterprises (SMEs) (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-032-23124-6_21

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DOI: 10.1007/978-3-032-23124-6_21

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