Tripartite Collaborative Model Value Creation Experience of iEnterprise with Corporate and Nongovernmental Organization

Ilex K. K. Lam ()
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Ilex K. K. Lam: iEnterprise Foundation

A chapter in The Essence and Measurement of Organizational Efficiency, 2016, pp 137-173 from Springer

Abstract: Abstract This chapter details a study of the current state of the development of cross-sector collaboration among social enterprises, nongovernmental organizations (NGOs) and the corporate sector. It establishes a conceptual framework of a Tripartite Collaborative Model (TCM) with Social Exchange Theory, Inter-organizational Collaboration Theories and Stakeholder Theory with Value Creation to depict the logic of cross-sector collaboration among the predefined partners, namely, a work integration social enterprise (WISE), a created shared value (CSV) enterprise, and a sustainable NGO for value creation. Under the framework of the TCM, iEnterprise, a privately owned WISE, established a call center in Hong Kong to create employment opportunities for people with disabilities and those from underprivileged communities while maintaining financial sustainability. The tripartite partnership of iEnterprise was developed with a “value added” outsourcing contract from a CSV corporate and a “win-win” servicing agreement with a sustainable NGO. The successful value-creation experience of iEnterprise was analyzed and evaluated as a case study for the TCM. The set of performance indicators of iEnterprise was compared with other examples of WISEs from the government subsidy model and the cross-border franchising model in order to contrast the advantages and disadvantages of a TCM. The findings confirmed the possibility of building a form of tripartite social enterprise under the collaborative framework of a TCM characterized by a low capital requirement and resulting in mission fulfillment together with financial sustainability, strategic operational efficiency and effective workfare creation on capital employed.

Keywords: Cross-Sector Collaboration; Work Integration Social Enterprise; Creating Shared Value; Outsourcing; People with Disabilities (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-319-21139-8_9

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DOI: 10.1007/978-3-319-21139-8_9

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