The Importance of Human Resource Management for the Development of Effective Corporate Culture in Hotel Units

Labros Sdrolias, Ioannis Anyfantis, Ioannis Koukoubliakos (), Donka Nikova and Ioannis Meleas
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Labros Sdrolias: Τ.Ε.Ι. of Thessaly
Ioannis Anyfantis: Manchester School of Management
Ioannis Koukoubliakos: Τ.Ε.Ι. of Thessaly
Donka Nikova: UNWE
Ioannis Meleas: University of Athens

A chapter in Tourism, Culture and Heritage in a Smart Economy, 2017, pp 183-188 from Springer

Abstract: Abstract This study attempts to shed light on the importance of human resources management for the development of effective corporate culture. In the beginning of the 20th century the foundation was set for the scientific approach of management theory. Theoretical researchers investigated the behavior managerial and executive staff, attempting to improve the scientific approach. From this point of view the actual mission of managerial and executive staff of hotel unit is to manage the corporate tasks in the most effective way, assisted by the corporate human resources in an optimum tourists service level. An approach of human resources management will be attempted taking into account the special characteristics of the hotel units sector as well as organizational issues. The methodology that will be followed is based on bibliographical research, the text analysis and the correlation of these results with the actual current status of the tourism sector. Research outcomes rise from the rank the need of undertaking measures for a quality upgrade in human resources management in the tourism sector, especially by the use of information and communication technologies, innovative processes and organizational restructures in order to improve effectiveness and quality of service. These findings contribute on the update and modern information for the current situation in the hotel units in this period of economic slowdown and the identification of causes due to the major deviations that often appear in the development of human resource.

Keywords: Hotel units; HRM; Tourism sector; Development (search for similar items in EconPapers)
JEL-codes: M12 O15 (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-319-47732-9_13

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DOI: 10.1007/978-3-319-47732-9_13

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