The Insight of Tourism Operators in Contemporary Business Environment

Eriks Lingeberzins ()
Additional contact information
Eriks Lingeberzins: Turiba University

A chapter in Tourism, Culture and Heritage in a Smart Economy, 2017, pp 107-120 from Springer

Abstract: Abstract Tourism operators historically have been an important part of the tourism industry and have remarkably contributed to the development of mass tourism as well as other forms of tourism. In the meantime, business environment is experiencing ongoing transformation which involves socio-economic changes, traveller habit alterations and emergence of new business forms. For tourism operators and other traditional tourism and hospitality management organizations these are new challenges and they require prompt reaction to transform existing business models in order to maintain competitiveness. The purpose of this paper is to explore and identify peculiarities of the tourism operators in contemporary business environment. Results of the paper are based on quantitative research involving 118 respondents, representing tourism operators from different countries and of different size. Respondents have been question and results have been processed based on survey consisting of 45 questions, aiming to analyse present market situation, market transformation changes, the role of customer and supplier relations, as well the understanding and ability to interpret factors related to the tourism enterprise management. Based on acquired results, author identifies most substantial characteristics of contemporary business environment. They give several indications in relation to tourism operator perception and operation as well develops ideas regarding tourism product distribution, emphasizes the importance of employee social skills additionally to practical knowledge. Results confirm author’s assumption that contemporary business environment is a substantial basis to state that the management of tourism operators is increasingly dependent on enterprise ability to respond ongoing international tourism market changes.

Keywords: Tourism operators; Tourism management; Customer satisfaction (search for similar items in EconPapers)
JEL-codes: M11 (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-319-47732-9_7

Ordering information: This item can be ordered from
http://www.springer.com/9783319477329

DOI: 10.1007/978-3-319-47732-9_7

Access Statistics for this chapter

More chapters in Springer Proceedings in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().