Management of Experience and Lessons Learned

Rimvydas Skyrius
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Rimvydas Skyrius: Vilnius University

Chapter Chapter 6 in Business Intelligence, 2021, pp 113-143 from Springer

Abstract: Abstract Accumulated expertise has a significant role in BI as tested facts and conclusions about situations that actually have happened, have a degree of similarity to the problem at hand, and whose outcomes are known. Data in transaction databases do not provide adequate coverage of important situations and their outcomes, so a need for recorded expertise or lessons learned (LL) is evident. Such collections have their roots in knowledge management, communities of practice and other forms of activity where collections of lessons learned have been a key element. The records can have different forms—cases, rules, lesson reports, event descriptions, best practices, tips and so on. Theory and management issues are discussed together with several known cases of LL management. The last part of the chapter contains a set of results of empirical research to determine the most important issues in managing LL in project management.

Date: 2021
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DOI: 10.1007/978-3-030-67032-0_6

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