Design Thinking in a Large Manufacturing Organization: Designing a Smart Support System for the Shop Floor

Markus Durstewitz () and Thomas Abrell
Additional contact information
Markus Durstewitz: Airbus Operations GmbH
Thomas Abrell: Volkswagen AG

A chapter in Design Thinking for Software Engineering, 2022, pp 167-179 from Springer

Abstract: Abstract In this chapter, we report on our experiences of a concrete case and describe an original approach to Design Thinking in manufacturing. We constitute the critical success factors of this approach, analyze the findings in depth, and share key takeaways both with regard to our specific case and to similar undertakings in large industrial organizations. In our case, we were operating at one local production site of a large multinational group, one of its final assembly lines for commercial aircraft, a very complex and highly regulated product. Using the three phases of (1) need finding, (2) prototyping & testing, and (3) implementing, we outline a simplified blueprint of how to introduce Design Thinking by engaging the final end user in the design and co-creation of new solutions.

Keywords: End user engagement; Need finding; Co-creation; Manufacturing engineering (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-030-90594-1_11

Ordering information: This item can be ordered from
http://www.springer.com/9783030905941

DOI: 10.1007/978-3-030-90594-1_11

Access Statistics for this chapter

More chapters in Progress in IS from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().