Managing Tensions in Research Consortia with Design Thinking Artifacts

Dario Staehelin (), Mateusz Dolata () and Gerhard Schwabe ()
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Dario Staehelin: University of Zurich
Mateusz Dolata: University of Zurich
Gerhard Schwabe: University of Zurich

A chapter in Design Thinking for Software Engineering, 2022, pp 137-153 from Springer

Abstract: Abstract A common goal can inspire companies and research institutions to embark on an adventure together despite competition. However, tensions arise soon after a project starts. While tensions are a focal part of innovative processes, research consortia need to pay close attention to them to avoid malicious developments. In this study, we investigate a research consortium consisting of industrial partners and research institutions. We identify the root cause of tensions and explore how Design Thinking artifacts can catalyze the positive energy of tensions while reducing negative impacts. We find that Design Thinking artifacts are pivotal in managing tensions and adapting their role depending on the context.

Keywords: Conversational agents; Tension management; Design thinking artifacts; Information systems development (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-030-90594-1_9

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DOI: 10.1007/978-3-030-90594-1_9

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