Coworking Between Customers and Service Divisions in the B2B Business—With a Deeper Focus on Field Service

Marleen Mühlberger (), Thomas Sautter, Shaun West and David Harrison
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Marleen Mühlberger: Glasgow Caledonian University
Thomas Sautter: Glasgow Caledonian University
Shaun West: Lucerne University of Applied Sciences and Arts
David Harrison: Glasgow Caledonian University

A chapter in Smart Services Summit, 2022, pp 95-103 from Springer

Abstract: Abstract The work concept of coworking has emerged in recent decades and coworking spaces offer an attractive environment and a casual and appealing atmosphere. Generally, coworking is understood as the flexible rental and termination of office space, workstations, or even creative spaces. The use is attractive for start-ups, traditional companies—especially development teams—and self-employed people. These are open work and communication areas where people can make contacts and exchange ideas with like-minded people. The philosophy and mindset of coworking will be analyzed in this paper against the background of customer relationships, especially in field service activities. Field Service Management stands for the optimized deployment planning of a company's mobile resources to handle service or maintenance orders. The resources include internal and external technical staff in the field, vehicles, and other tools or machines.

Keywords: Coworking; Collaboration; Field service (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-030-97042-0_10

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DOI: 10.1007/978-3-030-97042-0_10

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