Smart Service Development in Entrepreneurship and Intrapreneurship Support Infrastructures in Vorarlberg and the Lake Constance Region—Status Quo and Framework for Practitioners

Martin Dobler () and Magdalena Meusburger ()
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Martin Dobler: Vorarlberg University of Applied Sciences, Research Centre Business Informatics
Magdalena Meusburger: Vorarlberg University of Applied Sciences

A chapter in Smart Services Summit, 2023, pp 93-100 from Springer

Abstract: Abstract The role of entrepreneurs and intrapreneurs in the current zeitgeist is to drive innovation, re-shape rigid, established processes in business as well as for consumers. They use new viewpoints to pioneer new (business) models which focus on ‘smartness’ rather than the purely monetary and short-sighted models of yesteryear. Fostering and supporting the culture of this current zeitgeist is a mayor challenge for entre- and intrapreneurial support infrastructures, namely startup centres and innovation hubs of universities and other public institutions as well as innovation centres of private companies. Hereby, support may range from access to funding over provision of resources such as offices or computing hardware to coaching in the development of business ideas and strategic roadmaps for product and service deployment. In this paper, we focus on describing the status-quo of aforementioned support infrastructures in Vorarlberg and the Lake Constance region, then extend the scope to existing (international) approaches for aiding founders and innovators in the development of smart services. An analysis of success stories of the Vorarlberg startup centre ‘startupstube’ and other initiatives including their comparison to international counterparts builds the basis for a methodological framework for (service science) coaching in entre- and intrapreneurial support infrastructures. The paper is concluded by the description of a framework for choosing the right methods and tools to create service value in entre-/intrapreneurship based upon tested, proven know-how and for defining support infrastructure needs based upon pre-defined stakeholder and target groups as well as the (industry) sectors of the innovators.

Keywords: Entrepreneurship; Intrapreneurship; Smart services; Smart service development (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/978-3-031-36698-7_10

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