The Value of Solving Pains

Jürg Meierhofer (), Nikola Pascher () and Jochen Wulf ()
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Jürg Meierhofer: Zurich University of Applied Sciences
Nikola Pascher: Zurich University of Applied Sciences
Jochen Wulf: Zurich University of Applied Sciences

A chapter in Smart Services Summit, 2025, pp 37-48 from Springer

Abstract: Abstract We introduce a novel framework aimed at identifying and quantifying the value of customer pains as a critical element in service innovation. The proposed approach enhances existing end-to-end frameworks by offering a structured method to elaborate on and measure the value derived from solving these customer challenges. The effectiveness of the framework is validated by operationalizing it in an industrial case study, where the model parameters were captured specifically and the value of solving various operational and structural pains was evaluated numerically.

Keywords: Smart services; Service innovation; Value creation; Service paradox (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-031-86958-7_3

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DOI: 10.1007/978-3-031-86958-7_3

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