Introduction

Marko Nöhren
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Marko Nöhren: University of Mannheim

Chapter Chapter 1 in Enterprise Software Sourcing Performance, 2016, pp 1-9 from Springer

Abstract: Abstract Today, organizational business processes depend more than ever on information technology (IT) and are significantly influenced by their efficiency, their effectiveness, and their reliability (Bertschek et al. 2014). As a consequence, the global IT market is growing by more than 8 % annually (Bartels et al. 2010). On this market, the corporate software sector is one of the fastest growing segments (Bartels et al. 2010; Lo et al. 2009). With an overall turnover of approximately US$400 billion, the corporate software market holds a share of more than 16 % of the global IT purchases (Bartels et al. 2010). In this market segment, process-centric enterprise software—such as enterprise resource planning (ERP) systems and individual components for customer relationship (CRM) or supply chain management (SCM)—constitutes one of the largest and most severe IT investments (Agarwal and Sambamurthy 2002; Luo and Strong 2004; Shang and Seddon 2002; Sia and Soh 2007; Strong and Volkoff 2010). Following the latest market data, the global ERP market shows an annual growth of 2.2 % and reached in 2012 an overall turnover of US$25.8 billion with SAP (25 %), Oracle (13 %), Sage (6 %), Infor (6 %), and Microsoft (5 %) as biggest players (Forbes 2013).

Keywords: Business Process; Enterprise System; Enterprise Resource Planning; Enterprise Resource Planning System; Software Alignment (search for similar items in EconPapers)
Date: 2016
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DOI: 10.1007/978-3-319-23926-2_1

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