Trust Fostering Competencies in Asynchronous Digital Communication

Jens Kanthak () and Guido Hertel ()
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Jens Kanthak: University of Münster
Guido Hertel: University of Münster

A chapter in Trust and Communication in a Digitized World, 2016, pp 177-189 from Springer

Abstract: Abstract The development of digital communication media fosters the employment of geographically dispersed teams by companies around the globe. Although virtual teams are widely employed today, only little is known about the required competencies of team members that arise from the challenges of digital communication and geographical dispersion. Especially, teams working across several time zones face several demands. According to Media Synchronicity Theory, the two main challenges that rise from asynchronous communication are coordination problems and low (perceived) interactivity. These challenges might negatively influence trust and performance of virtual teams. In this chapter, we develop a competency model for asynchronous communication in working teams. According to this model, central competencies to overcome the negative effects of asynchronous communication are extraversion, conscientiousness, proactivity, computer-mediated communication skills, self-management skills, and prospective memory. At the end of this chapter we discuss different research approaches in the field of virtual team competencies.

Keywords: Asynchronous communication; Competency model; Trust; Virtual teams (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-319-28059-2_10

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DOI: 10.1007/978-3-319-28059-2_10

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