The First (Beer) Living Lab: Learning to Sustain Network Collaboration for Digital Innovation

Frank Frößler (), Boriana Rukanova (), Stefan Klein, Allen Higgins (), Yao-Hua Tan () and Séamas Kelly
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Frank Frößler: University College Dublin
Boriana Rukanova: Delft University of Technology
Stefan Klein: WWU - University of Muenster
Allen Higgins: University College Dublin
Yao-Hua Tan: Delft University of Technology
Séamas Kelly: University College Dublin

Chapter Chapter 11 in Collaboration in the Digital Age, 2019, pp 227-247 from Springer

Abstract: Abstract The Beer Living Lab was the first of a series of living labs established to analyse and improve complex cross-border trade and logistics challenges using innovative information technology. Unlike stable inter-firm networks where roles are formal and explicit, role taking and role assigning in the Beer Living Lab was highly dynamic. Although project deliverables were formally assigned, in practice responsibilities emerged as a result of actors’ own initiative or as a result of negotiation and sense-making. Even leadership behaviour shifted throughout the various stages of the initiative. The practice of knowledge broking and cultivating a close working relationship with the operational manager emerged as crucial for creating and sustaining the social network which in turn stabilised the hybrid network organisation. We discover (yet again) the key practices of knowledge brokers and the necessity for social involvement in overcoming discontinuities within organisation networks.

Keywords: Inter-organisational networks; Sense making; Network management; Living-labs; Knowledge broker (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-319-94487-6_11

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DOI: 10.1007/978-3-319-94487-6_11

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