Case Study 2

Nadja Damij and Talib Damij
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Nadja Damij: Faculty of Information Studies
Talib Damij: University of Ljubljana

Chapter 14 in Process Management, 2014, pp 187-203 from Springer

Abstract: Abstract The final Chapter focuses on practical implementation of the whole algorithm of TAD methodology using an interesting business process called “Sales_Claim”. This business process introduces the problem of claim applications in a large trading company. For different reasons, customers are unsatisfied with the services of the company. Mainly, customers are unhappy with the existing way of solving their claims because the process is ineffective, time consuming, and above all, the process does not provide customers with information about their claims during their processing.

Keywords: Large Trading Companies; Claim Business Process; Cycle Time Efficiency; Clerk Claims; Salary Claims (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-642-36639-0_14

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DOI: 10.1007/978-3-642-36639-0_14

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