ERP Implementation in an SME: A Failure Case

Eli Hustad () and Dag H. Olsen ()
Additional contact information
Eli Hustad: University of Agder
Dag H. Olsen: University of Agder

A chapter in Information Systems for Small and Medium-sized Enterprises, 2014, pp 213-228 from Springer

Abstract: Abstract This study examines a failed enterprise resource planning (ERP) implementation in a small-and-medium-sized enterprise (SME). The improper handling of critical success factors (CSFs), particularly those relating to support from top management, project management, and the use of consultants, led to severe problems. This placed stress on the organization, caused employees to leave the company, workarounds, and led to serious errors in the systems and a significant cost overrun. This case study contributes to the literature on ERP implementation in SMEs. In particular, it contributes to our understanding of the socio-technical dynamics of ERP implementation projects. Failed ERP cases are little documented in the Information Systems (IS) research literature and can yield insight into the complexity of ERP implementation projects and further our understanding of what may take place if CSFs are not handled properly.

Keywords: ERP implementation; Project management; SME; Implementation failure (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations: View citations in EconPapers (1)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-642-38244-4_11

Ordering information: This item can be ordered from
http://www.springer.com/9783642382444

DOI: 10.1007/978-3-642-38244-4_11

Access Statistics for this chapter

More chapters in Progress in IS from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().