ICT Policy to Foster Interorganisational ICT Adoption by SMEs: The Netherlands Goes Digital Case

Marijn G. A. Plomp (), Ronald S. Batenburg () and Pim Hertog ()
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Marijn G. A. Plomp: VU University Amsterdam
Ronald S. Batenburg: Utrecht University
Pim Hertog: Dialogic Innovation and Interaction

A chapter in Information Systems for Small and Medium-sized Enterprises, 2014, pp 123-139 from Springer

Abstract: Abstract SMEs are of vital importance for our economy and society. However, they lag behind in their adoption of ICT, particularly interorganisational ICT. Many countries have put policy programmes in place to improve SMEs on this aspect. Previous research provides unclear evidence on the effectiveness of these programs. With this study we aim to provide new insight into the impact of such policy choices on ICT adoption. Through a survey among a relatively large sample of SME participants (n = 516) and a matched control group (n = 124) of non-participating SMEs, we assess a policy programme that ran in the Netherlands from 2002 to 2007. Participants are found to use significantly more interorganisational ICT and also more often find that ICT has enhanced their firm’s performance compared to the control group. However, pre-selection effects cannot be ruled out. Based on our results, we suggest basic, awareness-focused policy programmes, as opposed to complex, government supported implementation processes.

Keywords: Market Failure; Policy Programme; Heavy User; Light User; Productivity Paradox (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-3-642-38244-4_6

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