The Market for ECM Software

Martin Böhn ()
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Martin Böhn: BARC GmbH

A chapter in Enterprise Content Management in Information Systems Research, 2014, pp 23-36 from Springer

Abstract: Abstract The market for enterprise content management (ECM) systems is difficult to understand. ECM systems provide an information backbone for an entire organization, but the areas of application and how the systems are used and handled vary between enterprises. Technical standards and functional enhancements have further blurred the borders between the software sections, and the segmentation of the ECM market is complicated by the many different terms used. This paper demonstrates a way to classify ECM software systems and highlights substantial developments within the market. In an effort to enhance our understanding of how the term “ECM” is used today, this paper uses several approaches to specify the ECM market’s segments. The focus points are the software offering/vendor, the area of application, and the customers’ point of view. The evaluation is based on 10 years of market analysis of ECM software in the BARC laboratory, consulting customers in ECM projects, and doing market research on ECM solutions. By providing detailed information on the segments of the ECM market and market trends, this paper provides a theoretical approach to ECM market analysis and some practical tools with which to evaluate software solutions for their applicability in a specific project.

Keywords: Software Solution; Software Vendor; Functional Enhancement; Enterprise Content Management; Lotus Note (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-642-39715-8_2

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DOI: 10.1007/978-3-642-39715-8_2

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