Factors in the Acceptance of Enterprise Content Management Systems

Laurent Wiltzius (), Alexander Simons (), Stefan Seidel () and Jan vom Brocke ()
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Laurent Wiltzius: Enovos International S.A.
Alexander Simons: University of Liechtenstein
Stefan Seidel: University of Liechtenstein
Jan vom Brocke: University of Liechtenstein

A chapter in Enterprise Content Management in Information Systems Research, 2014, pp 37-61 from Springer

Abstract: Abstract This chapter investigates the factors that influence the acceptance of enterprise content management (ECM) systems. Specifically, we identify and explain twenty-two factors at the enterprise, process, technology, and content levels that can influence ECM success. Our study builds on the technology acceptance model (TAM), and the results are grounded in both a systematic review of the literature on ECM, including related fields like document management and records management, and an analysis of qualitative data collected from five organizations. Practitioners can use the results in planning and conducting ECM programs, and the results can also inform future Information Systems (IS) research on ECM acceptance and contribute to the emergence of ECM as an important field in IS research.

Keywords: Information System; Content Management; Technology Acceptance Model; Document Management; Content Management System (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-642-39715-8_3

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DOI: 10.1007/978-3-642-39715-8_3

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