Strategy Development for Enterprise Content Management

Martin Smits () and Ramon O’Callaghan ()
Additional contact information
Martin Smits: Tilburg University
Ramon O’Callaghan: Nazarbayev University

A chapter in Enterprise Content Management in Information Systems Research, 2014, pp 91-107 from Springer

Abstract: Abstract Many organizations maintain a variety of systems and databases in a complex ad-hoc information infrastructure that does not fulfill the need for company-wide unstructured information management in business processes, business functions, and the extended enterprise. We present a framework and a method for implementing enterprise content management (ECM) in order to address this problem. Framework and method help to select content objects that can be brought under ECM to create business value and guide the IT investments needed to realize ECM. Framework and method were tested in a large high-tech organization that runs four key business processes and a very large set of unstructured content. Application of the framework and the method resulted in the identification of twenty core content objects and 100 content features that were well accepted by the thirty managers involved in two key business processes.

Keywords: Business Process; Content Management; Business Unit; Content Object; Document Management (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-642-39715-8_6

Ordering information: This item can be ordered from
http://www.springer.com/9783642397158

DOI: 10.1007/978-3-642-39715-8_6

Access Statistics for this chapter

More chapters in Progress in IS from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().