Content Management for Advisory Support Information Systems

Joachim Pfister () and Gerhard Schwabe ()
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Joachim Pfister: University of Zurich
Gerhard Schwabe: University of Zurich

A chapter in Enterprise Content Management in Information Systems Research, 2014, pp 125-144 from Springer

Abstract: Abstract This chapter demonstrates how advisory support information systems can benefit from Enterprise Content Management (ECM) support. It introduces that type of information system, elaborates on an architectural sketch, and shows how ECM can support advisory support information systems. Requirements like providing filters, supporting collaborative content management through several organizational levels, and aggregating content from different resources on an inter-organizational level to foster transparency and to adapt content items to a user’s specific role are formulated. The challenge of information integration, which is inherent in all advisory support information systems, can be generalized to all workplaces in which information is aggregated from multiple sources. For this reason, the content architectural sketch may also be applicable to other settings in which content must be shared with and presented to different groups.

Keywords: Customer Relationship Management; Content Item; Service Encounter; User View; Support Item (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-642-39715-8_8

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DOI: 10.1007/978-3-642-39715-8_8

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