Social Capital: A Framework for Studying IT Outsourcing

Beena George (), Rudy Hirschheim (), Bandula Jayatilaka () and Madhu Das ()
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Beena George: University of St. Thomas
Rudy Hirschheim: Louisiana State University
Bandula Jayatilaka: University of St. Thomas
Madhu Das: Infosys

A chapter in Information Systems Outsourcing, 2014, pp 451-476 from Springer

Abstract: Abstract Social capital provides a lens that allows us to focus on a wide range of aspects in Information Technology (IT) outsourcing vendor-client relationships. At the same time, social capital enables us to view client-vendor relationships and IT outsourcing arrangements at a greater depth. We briefly describe how social capital has become increasingly popular in a wide range of social science disciplines. Yet, there is lack of common understanding regarding social capital. Hence, this paper first presents the various aspects of the concept—history, definitions, organizational advantage from social capital, and various applications of social capital frameworks to the research on managing organizations. Out of the many conceptualizations of the concept of social capital, we selected Nahapiet and Ghoshal’s (1998) as the most appropriate one applicable to IT outsourcing. The paper then applies a comprehensive framework of social capital based on Nahapiet and Ghoshal (1998) to examine the IT outsourcing life-cycle and suggest future research directions in client-vendor relationship management.

Keywords: Social capital; Framework; Relationship management; Outsourcing (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-3-662-43820-6_18

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