Smart Services Summit

Edited by Shaun West (), Jürg Meierhofer () and Thierry Buecheler ()

in Progress in IS from Springer

Date: 2024
ISBN: 978-3-031-60313-6
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Chapters in this book:

Using Synthetic Data for Improving Robustness and Resilience in ML-Based Smart Services

Rubén Ruiz-Torrubiano, Gerhard Kormann-Hainzl and Sarita Paudel

Sustainable Smart Services for Financial Institutions: Evaluation of ESG Service Creation Framework Applicability for Practitioners

Nicola Moosbrugger, Michael Hellwig, Martin Dobler and Sabrina Urban

Quantitative Models for Sustainable Smart Services in the Building Industry

Simon Weisskopf, Jürg Meierhofer and Furio Valerio Sordini

Interrelation Between Resilience and Sustainability in Smart Service Systems

Varad Govindarajan and S. Sukanya

Building Supply Chain Resilience Using Artificial Intelligence in Risk Management Systems

Mayank Gaurav

Discovering Dynamic Resiliency in Organizations

Francesco Polese, Bård Tronvoll and Luca Carrubbo

Resilient and Value Creating Wine Ecosystem: An NFT-Driven Agricultural Digital Twin Case Study with #NFGrapevine

Lukas Schweiger, Matteo Protopapa and Linard Barth

Contribution Model Ecosystem for Resiliency and Sustainability

Elena Malakhatka, Shaun West, Christoph Wecht, Kyle Alves and Henrik Harplinger

Towards a Taxonomy of Large Language Model Based Business Model Transformations

Jochen Wulf and Jürg Meierhofer

Four Scenarios for Future of Outcome-Based Contracts

Olli Kuismanen, Karan Menon and Hannu Kärkkäinen

The Role of Strategic and Learning Orientation in Creating Competitive Advantage Through Digital Service Innovation

Benjamin Biesinger

Reflections for Innovation Management from the Design of a Service Platform Offer in Rail Freight

Shaun West, Fabian Schertenleib, Fabio Mercandetti, Thomas Sautter and Markus Ilg

Monetization Roadmap for Digital Services in Product-Service Systems: Insights and Challenges from a Case Study

Maxim Kuipers and Oliver Stoll

How Teams Use Tangible Prototypes to Move from Future Speculation to Decisions When Developing Resilient Product-Service Systems

Ryan Ruvald, William Cockayne and Tamara Carleton

Moving Towards Smart Visualization for Smart City Services: A Systematic Literature Review in Earthquake Engineering

Ovidiu Jianu and Monica Drăgoicea

The Smart Factory as an Operational Asset—Use of Visual Twins to Improve Factory Operational Performance

Matthew Anderson, Shaun West and Bruce Wood

Enhancing Energy Flexibility via Product-Service Systems: An Analysis of Dishwasher Usage with Renewable Integration at HSB Living Lab+

Elena Malakhatka and Holger Walbaum

Leveraging User-Centricity for OEMs Through Product, Software, and Service Development

Thomas Abrell and Markus Durstewitz

Automatic Transcription of the Basic MTM-2 Motions in Virtual Reality

Valentina Gorobets, Emmanouil Andreopoulos and Andreas Kunz

Critical Evaluation of Full Droneload (FDL) and Less-Than Droneload (LDL) in Drone-Based Last Mile Delivery

Selwyn Piramuthu

Strengthening Customer Loyalty and Enhancing Resilience via Self-Service

Stefan Schweiger, Simon Oed, Julian Kemmer and Maximilian Geus

An Intelligent Personal Digital Assistant for Financial Inclusion—Exploratory Research on the Design of the Ecosystem

E. A. M. Kar and H. S. Sheombar

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DOI: 10.1007/978-3-031-60313-6

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