Smart Services Summit

Edited by Shaun West (), Jürg Meierhofer (), Thierry Buecheler () and Giulia Wally Scurati ()

in Progress in IS from Springer

Date: 2025
ISBN: 978-3-031-86958-7
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Chapters in this book:

Ethical Considerations in AI-Enabled Services

Atul Gupta, Dinesh Verma and Utpal Mangla

The EU Data Act: Opportunities and Research Perspectives for Data-Driven Companies

Marc Strittmatter, Johanna Meyer, Jürg Meierhofer, Helen Vogt, Petra Kugler and Martin Dobler

The Value of Solving Pains

Jürg Meierhofer, Nikola Pascher and Jochen Wulf

How Smart Services Can Tackle Cooperation and Transaction Problems in Cross-Border Public Transport

Sofie Bayer, Martin Dobler and Sebastian Scheler

AI-Powered Value Co-Creation: A Case Study Approach to Smart PSS Development

Omsri Kumar Aeddula, Carl Toller Melen, Giulia Wally Scurati, Tobias Larsson, Shaun West and Johan Wall

Design Principles for Architectures of Technical Smart Service Systems

Nikola Pascher and Jochen Wulf

From Data Analysis to Pricing Model: Designing with Customer Value in Mind

Eugen Rodel, Jekaterina Dmitrijeva and Markus Raschke

Industrial Metaverse for Industrial Companies: An Exploratory Study

Manuel Holler, Jakob J. Korbel and Gianluca Galeno

Automating Customer Engagement: How AI-Supported Technologies Promote Optimized Collaborative Value Creation in the After-Sales Service

Simon Barjasic, Maximilian Geus, Brigitte Sartorius and Stefan Schweiger

On the Value Potential of Large Language Models in the Manufacturing Industry

Jochen Wulf, Shaun West, Matthew Anderson, Petra Müller-Csernetzky and Jürg Meierhofer

The Rise of Direct-to-Customer: Exploring Solution-Oriented Value Architectures Influenced by Digitalization, Sustainability, and Productivity

Johanna Knapp

Harnessing Data Analysis for Global Sustainability: An Integrated Approach to Environmental, Economic, and Social Well-Being

Alina Luchian, Monica Dragoicea, Adi Fux and Shai Rozenes

Enhancing Circular Economy Initiatives Through Data Analytics and Sustainable Practices

Simon Weisskopf, Anand R. Moorthy and Mario Rapaccini

A Business Model Characterization of Digital Products in the Manufacturing Sector

Lennardt Soehngen, Stefan Kokorski, Regina Schrank, Guenther Schuh and Julian Eybl

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DOI: 10.1007/978-3-031-86958-7

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