Apply 6-sigma methodology in measuring the competition quality of satisfaction performance—an example of ISP Industry

C. Tao, S. Chen () and L. Chang

Quality & Quantity: International Journal of Methodology, 2009, vol. 43, issue 4, 677-694

Keywords: ISP (Internet Service Provider); 6-Sigma; DMAIC; Performance matrix; Strength–weakness matrix; Strength–weakness strategic analysis table (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (3)

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DOI: 10.1007/s11135-007-9149-4

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