Implementation Concerns in Soft-Systems Interventions: Some Lessons Fron Interactive Management

A. R. Cardenas, F. R. Janes and G. Otalora1
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A. R. Cardenas: ITESM, Campus Monterrey
F. R. Janes: City University Business School
G. Otalora1: ITESM, Campus Monterrey

Chapter 70 in Synergy Matters, 2002, pp 415-420 from Springer

Abstract: Conclusions At the beginning of this paper the question was raised regarding whether or not the involvement of stakeholders, the definition of action plans, and the possibilities of generating positive expectations, motivation and commitment through the use of soft systems approaches provided a good basis for implementation. The application case of IM presented here has been helpful in illustrating that these elements play an important role in an implementation effort. However, the results of this study also indicate that in order to provide adequate methodological support for implementation, the design of an inquiring process is not enough. If the idea of looking at soft systems approaches as holistic systemic interventions is taken seriously, then much more research is needed on the action component of these types of approaches.

Keywords: General Manager; Implementation Purpose; Positive Expectation; Central Office; Interactive Management (search for similar items in EconPapers)
Date: 2002
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DOI: 10.1007/0-306-47467-0_70

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