Tolerance for False Alarms

Øyvind Kvalnes
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Øyvind Kvalnes: BI Norwegian Business School

Chapter Chapter 8 in Communication Climate at Work, 2023, pp 65-71 from Springer

Abstract: Abstract This chapter introduces the second of five qualities inherent in well-functioning and productive communication climates: tolerance for false alarms. It draws a distinction between active and passive speech mistakes, or between saying something that should have remained unsaid and refraining from saying something that should have been said. In organisations, fear of sounding a false alarm can cause people to remain silent in situations where voicing a concern could make a positive difference. A tolerance for false alarms at work can create a platform for constructive initiatives in critical quality moments.

Keywords: Inattention blindness; Communication climate; Active speech mistake; Passive speech mistake; Omission bias; Hint and hope (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-28971-2_8

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DOI: 10.1007/978-3-031-28971-2_8

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