Chatbots and Generative Artificial Intelligence

Roberto Moro-Visconti ()
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Roberto Moro-Visconti: Università Cattolica del Sacro Cuore

Chapter Chapter 8 in Artificial Intelligence Valuation, 2024, pp 507-568 from Springer

Abstract: Abstract Chatbots are generative AI systems that can maintain a conversation with a user in natural language and simulate the way a human would behave as a conversational partner. Such technologies often utilize aspects of deep learning and natural language processing. Business models and subsequent planning represent a prerequisite for economic valuation approaches that consider cost-benefits, ROI, customer value or satisfaction, revenue, and cash flow generation or comparables. The valuation concerns either the market value of chatbot platforms or the benefits for its users.

Keywords: Digital platforms; Business model; Business plan; Value driver; Cost–benefit analysis; Customer value; B2B2C; Fairness vs. bias (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/978-3-031-53622-9_8

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