Using the Standardized Patient Method in the Evaluation of Health Services

Jack C. Collins (), Wei Wen Chong (), Rebekah J. Moles () and Carl R. Schneider ()
Additional contact information
Jack C. Collins: The University of Sydney
Wei Wen Chong: National University of Malaysia
Rebekah J. Moles: The University of Sydney
Carl R. Schneider: The University of Sydney

A chapter in Handbook of Health Services Evaluation, 2025, pp 229-248 from Springer

Abstract: Abstract The standardized patient method has often been used to covertly observe and document behaviors in the healthcare setting, through the eyes of a “service user.” A trained person acts as the standardized patient (simulated patient, mystery shopper, pseudopatient, among other terms) and covertly enacts a standardized scenario in the setting of interest. This chapter provides an overview of the standardized patient method, its application in health services evaluation, and practical tips and considerations for designing and conducting evaluations using this method.

Keywords: Standardized patient; Mystery shopper; Evaluation; Patient simulation; Health services; Mystery shopping (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-87869-5_13

Ordering information: This item can be ordered from
http://www.springer.com/9783031878695

DOI: 10.1007/978-3-031-87869-5_13

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().