 Building Positive Interaction Through Workplace DialogueEeva Nummi ()
Chapter 12 in Positive Leadership, 2026, pp 245-265 from Springer Abstract: Abstract This chapter discusses the ways in which dialogue can promote positive interaction in the workplace. It is based on two years of collaborative action research during which dialogue was introduced into a public social and healthcare organization in Finland. In dialogue people’s different experiences intertwine to create a new understanding of the world, of work and the organization, and of oneself and others. Genuine workplace dialogue allows sharing of holistic experiences in a safe and accepting atmosphere, which enables integration of the mind and strengthens the connections between people. Ongoing dialogue integrates the continuum of experience and maintains an authentic emotional climate in which individuals, the group and the organization can flourish. The critical role of a leader is to create and maintain opportunities for dialogue, and to facilitate and participate in workplace dialogue. This study contributes to the understanding of dialogue as a positive practice and leadership strategy. Keywords: Dialogue; Interaction; Merger; Workplace; Positive practice (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-032-02369-8_12 Ordering information: This item can be ordered from DOI: 10.1007/978-3-032-02369-8_12 Access Statistics for this chapter More chapters in Springer Books from Springer |
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