Value Capturing for Smart and Sustainable Product Service Systems Through Customer Value Proposition Management

Ville Tuominen, Paul Matthyssens () and Timo Rintamäki
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Ville Tuominen: University of Antwerp, Faculty of Business and Economics
Paul Matthyssens: University of Milano-Bicocca, Department of Economics, Management, and Statistics (DEMS)
Timo Rintamäki: Tampere University, Faculty of Management and Business

A chapter in Sustainable Product-Service Systems, 2026, pp 257-274 from Springer

Abstract: Abstract Value capturing encounters significant challenges in the Digital Servitization landscape. This chapter delves into the intricate dynamics of value capturing for smart and sustainable Product-service Systems, underscoring the pivotal role of Customer Value Proposition Management as a strategic tool to alleviate these challenges. The chapter proposes an integrative, agile process model that emphasizes the importance of understanding and aligning customer needs, company capabilities, and ecosystem interaction, thereby highlighting the need for a comprehensive approach to value capture.

Keywords: Digital Servitization; Smart Product-Service Systems; Customer value proposition; Sustainability; Value capturing (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-032-07765-3_15

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DOI: 10.1007/978-3-032-07765-3_15

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