Enhancing Sustainability: Service Design-Driven Dynamic Capabilities in Servitization Processes

Birgit A. A. Solem (), Thomas Brekke () and Marko Kohtamäki ()
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Birgit A. A. Solem: University of South-Eastern Norway, School of Business
Thomas Brekke: University of South-Eastern Norway, School of Business
Marko Kohtamäki: University of Vaasa, School of Management

A chapter in Sustainable Product-Service Systems, 2026, pp 133-148 from Springer

Abstract: Abstract This chapter explores how a service design approach, including methods and tools, can help manufacturing companies transition to sustainable smart product-service systems in the context of sustainable servitization. We propose a conceptual model based on dynamic capability theory that evaluates how service design aids in sensing, seizing, and transforming dynamic capabilities, leading to sustainable smart product-service system outcomes. Service design enables manufacturing companies to incorporate business customer viewpoints into the innovation of sustainable concepts through co-design practices and collaboration. This extends product lifespans and marks a shift from a product-centric approach to a sustainable smart product-service system perspective. A case study from a global maritime manufacturing company illustrates the practical relevance of our model.

Keywords: Sustainability; Sustainable smart product-service systems; Service design; Servitization; Dynamic capabilities (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-032-07765-3_8

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DOI: 10.1007/978-3-032-07765-3_8

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