Literature Review

K. Ganesh, Sanjay Mohapatra and S. Nagarajan
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K. Ganesh: McKinsey Knowledge Center India
Sanjay Mohapatra: Xavier Institute of Management
S. Nagarajan: Vickram College of Engineering

Chapter Chapter 2 in Design and Development of Knowledge Management for Manufacturing, 2014, pp 13-30 from Springer

Abstract: Abstract Rapid development of the Internet and information technology has pushed the world into the era of a new economy. In addition, with the revolution of information technology and the development of the Internet, the value of knowledge assets has been greatly enhanced. Armistead and Meakins (2002) argue that the creation of business value mainly comes from intangible assets, such as knowledge. The majority of studies show that knowledge can be classified as being either tacit or explicit (Nonaka 1991, 1994). Tacit knowledge is defined as experience-based knowledge that resides within an individual, whereas explicit knowledge is precise, formally articulated, and documented. In organizations, knowledge is often embedded in repositories, documents, routines, operational processes, practices, and norms. It is generally accepted that knowledge also comes from the meaningfully organized accumulation of information through experience, communication, or inference (Zack 1999).

Keywords: Supply Chain; Organizational Citizenship Behavior; Customer Relationship Management; Stochastic Demand; Balance Scorecard (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-02892-7_2

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DOI: 10.1007/978-3-319-02892-7_2

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