The Industrialization of Services

Uday Karmarkar ()
Additional contact information
Uday Karmarkar: UCLA Anderson School of Management

Chapter 2 in Managing Consumer Services, 2014, pp 25-32 from Springer

Abstract: Abstract The industrialization of services, just as with goods production and manufacturing, is a complex topic. Perhaps more so, since services are very heterogeneous, and often have features that do not exist in most manufacturing processes. A fundamental aspect of services is the lack of a tangible output; in fact in many cases the outputs and outcomes may not even be observable. That creates basic issues around the entire question of productivity at least in the sense of measurement and quantification. Another service characteristic is the presence and participation of the customer in front office service processes. This creates challenges for managing process efficiency, as well as necessitating close attention to the implications for customer experience. So one has to look at “industrialization” of services with more than a single perspective and to understand the differences between back room and front office processes.

Keywords: Service Process; Scale Economy; Physical Service; Road Transport; Food Service (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations: View citations in EconPapers (2)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-04289-3_2

Ordering information: This item can be ordered from
http://www.springer.com/9783319042893

DOI: 10.1007/978-3-319-04289-3_2

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().