Building an Integrated Performance Management System for Process-Oriented Operation Management

Karl Ramler, Jürgen Schwarzin and Andreas Kronz
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Karl Ramler: E.ON Kernkraft GmbH
Jürgen Schwarzin: E.ON Kernkraft GmbH
Andreas Kronz: IDS Scheer AG

A chapter in AGILITY by ARIS Business Process Management, 2006, pp 181-197 from Springer

Abstract: Summary The Unterweser Nuclear Power Plant (UNPP) has built up a Performance Management System (PMS) that has been implemented in form of an all-embracing control system. It is based on target values and pursues a clear strategic direction. An integrated management concept was required to implement the PMS using a coordinated tool landscape which would efficiently assure the achievement of the various corporate goals. The uniqueness lies in the continuity of the solution across all phases of the improvement cycle. The integration of all solution components, in particular, using ARIS PPM from the IT perspective and including the derivation of measures and their monitoring from the organizational perspective, ensures the efficiency of the management system. The implementation has been concluded for all operational management processes and all relevant processes of organizational management as a whole. The control system itself has a flexible layout and is controlled and modified regarding effectiveness and suitability on an annual basis. The results of the PMS are made available to all employees via various information channels (Intranet, reports; screens in the entrance area).

Keywords: Performance Management System (PMS); management concept; control system; key indicator system; key indicator cockpit; nuclear power plant; maintenance; process orientation; ARIS PPM; process-oriented management (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-33528-3_16

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DOI: 10.1007/3-540-33528-5_16

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