When Giants Learn How to Dance — The Introduction of Process Management to a Health Insurance Fund

Markus Kopetzky and Günter Reich
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Markus Kopetzky: KKH — Die Kaufmännische
Günter Reich: KKH — Die Kaufmännische

A chapter in AGILITY by ARIS Business Process Management, 2006, pp 27-37 from Springer

Abstract: Summary ‘Health insurance fund = public authority’ — is it possible to break up such an equation which has, often justifiably so, been a fixed association in the minds of many people? Is an organizational method, such as Process Management, able to solve challenges of strategic and vital importance? The market environment within the German public health insurance fund sector ended its deep, long sleep at the end of the nineties and has woken up to dynamism and competition. At the time, the Kaufmännische found itself in a whirlpool of above average premium rates, increasing expenditure on healthcare, and stagnating member numbers. A project was set up which had to prove itself by breaking this vicious circle. The project’s eventual success was mainly a result of the method used for business process analysis and optimization, and it undoubtedly influenced the ensuing organizational development to what we today call ‘Process Management’ within our company. We have not only returned to economic stability, but have significantly increased our ability to act and react. Yes, the Kaufmännische really can dance ...

Keywords: Re-engineering; cost control; Business Process Management (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-33528-3_4

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DOI: 10.1007/3-540-33528-5_4

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