Qualitative investigation on recovery management in business markets

Kristian Döscher ()
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Kristian Döscher: KU Eichstätt-Ingolstadt

Chapter 4 in Recovery Management in Business-to-Business Markets, 2014, pp 65-98 from Springer

Abstract: Abstract The qualitative investigation conducted in the fourth chapter is intended to develop a profound understanding of the nature of recovery management in business-to-business markets and derive insights on the conceptual dimensions of recovery in this specific market context (cf. figure 4.1).

Keywords: Qualitative Interview; Recovery Activity; Qualitative Data Analysis; Service Failure; Qualitative Investigation (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-658-05637-7_4

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DOI: 10.1007/978-3-658-05637-7_4

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