Administration

Frank Bertagnolli
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Frank Bertagnolli: Hochschule Pforzheim

Chapter 16 in Lean Management, 2022, pp 217-232 from Springer

Abstract: Abstract Aligning oneself with the customer and thinking in processes is elementary in administrative areas. The types of waste from the direct area are derived and adapted for the indirect area. Instead of material, the focus is on information. The counterpart to value stream mapping for information flows is makigami. Further analysis methods, especially for the administrative areas, complement the waste recognition as a basis for the optimization of processes.

Date: 2022
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DOI: 10.1007/978-3-658-36087-0_16

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