The Exit or Offboarding Phase

Hans-Heinz Wisotzky () and Johanna Bath ()

Chapter Chapter 7 in The Perfect Employee Journey and Experience, 2026, pp 147-167 from Springer

Abstract: Abstract The offboarding phase (also known as exit management) of an employee is indeed the final phase, but nevertheless a highly decisive one in the employee journey. Offboarding has far-reaching effects on the remaining employees and on the company’s image. A structured and empathetic approach can not only minimize legal risks, but also help to turn departing employees into potential ambassadors for the company. This chapter therefore provides an in-depth presentation of the key elements of a modern offboarding process. These essentially include a differentiated view of the entire offboarding process, an explanation of the content and procedures of separation interviews, as well as a detailed discussion of alumni networks and why they are particularly important today. In addition, we provide best-practice examples, checklists, and examples for measurement using key figures and KPIs, as well as for collecting relevant data and information for this phase.

Date: 2026
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DOI: 10.1007/978-3-662-73558-9_7

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