Influence of IT Service Management on Innovation Management: First Insights from Exploratory Studies

M. Kießling (), M. Marrone () and L. M. Kolbe ()
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M. Kießling: University of Göttingen
M. Marrone: University of Göttingen
L. M. Kolbe: University of Göttingen

A chapter in Management of the Interconnected World, 2010, pp 129-136 from Springer

Abstract: Abstract The paper explores the relation between innovations and standards in companies that have implemented an IT Service Management framework. Six German companies were asked which process was implemented first: the framework or the Innovation Management process. In addition, the companies were queried on the impact of IT Service Management frameworks on innovation. The resultant research shows that a great majority of companies that adopted an IT Service Management framework first and later implemented the Innovation Management process. Benefits observed include a faster adoption of innovations and an enhanced ability to recognize potential for improvement.

Keywords: Information Technology; Service Management; Innovation Management; Maturity Level; Organizational Innovation (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-7908-2404-9_16

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DOI: 10.1007/978-3-7908-2404-9_16

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