Organizational Factors as Determinants of SaaS Adoption

Antonella Ferrari (), Cecilia Rossignoli () and Lapo Mola ()
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Antonella Ferrari: Politecnico of Milan
Cecilia Rossignoli: University of Verona
Lapo Mola: University of Verona

A chapter in Information Systems: Crossroads for Organization, Management, Accounting and Engineering, 2012, pp 61-66 from Springer

Abstract: Abstract The present study investigates outsourcing according to a Software as a Service (SaaS) model, with reference to transaction cost theory and the resource-based view. Specifically, this research determines the key organizational factors that influence decision making about SaaS adoption, including people, operative processes, and providers. Economic and technological aspects further enable SaaS adoption. In turn, the innovative choice of SaaS on a strategic level makes operating processes more efficient and reduces time to market. The choice of SaaS provider depends on its expertise related to the client’s business processes, its reliability, and the strength of its relationship with the client.

Keywords: SaaS Adoption; SaaS Providers; Transaction Cost Theory; Operational Process Perspective; Enterprise Resource Planning (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-7908-2789-7_8

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DOI: 10.1007/978-3-7908-2789-7_8

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