The Impact of Technology Applications in Tourists’ Experiences

Seda Yetimoğlu ()
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Seda Yetimoğlu: Necmettin Erbakan University

Chapter 10 in Handbook of Technology Application in Tourism in Asia, 2022, pp 205-230 from Springer

Abstract: Abstract Tourists have been progressively in quest of experiences. Because tourism is a field based upon the phenomenon of experiencing, tourist experience is exposing constant change qualified by increasing significance of consumer involvement, co-creation, and the application of technology these days. The most effective impact on tourist experiences is related to the use of information and communication technologies (ICTs) that are growing day by day. Thus, emerging technologies in recent years significantly change the dynamic nature of the tourist experience. As consumers met digital technologies, they became very knowledgeable and accessed information faster. Today, tourists who have adopted modern tourism are replaced with classical tourists, and contemporary tourist experiences create a fundamental change. At this point, ICTs play a major and catalyst role and constitute peerless contingencies for tourist experience creation and enhancement. The contribution of technology to tourist or consumer experiences is a gospel truth in this era, and it is thought that this theoretical research will become more of an issue for tourism and hospitality literature.

Keywords: Tourist experience; Smart tourism experience; Information and communication technologies (ICTs); Co-creation; Tourism; Hospitality industry (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-16-2210-6_10

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DOI: 10.1007/978-981-16-2210-6_10

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