Travel Agency Tourist Tracking System

Zurida Ishak, Ahmad Albattat () and Wilson Ven Kim Lim
Additional contact information
Zurida Ishak: Management and Science University
Ahmad Albattat: Management and Science University
Wilson Ven Kim Lim: Management and Science University

Chapter 6 in Handbook of Technology Application in Tourism in Asia, 2022, pp 131-144 from Springer

Abstract: Abstract This chapter aims to help the tourism industry in terms of safety, increase the productivity of the travel agency with the help of technology, and solve the problems. It presents a mobile application, named Travel Agency Tourist Tracking System, which was developed for Android-based phone, where travel agency can manage their itinerary, users, and group tour. The objectives of this chapter are, first, to develop a tracking system with notification when tourist is out of range from the tour guide and, second, to create a built-in messaging feature. The scope of this chapter is divided to three types of users. The administration is able to edit, add, and remove all the information including tour, itinerary, and user in the database. Tourists are able to use this app for group messaging for their current group tour and check their itinerary. The most important feature of this application is to increase the awareness of the tourists and tour guides by giving notification for both users whenever the tourist is out of range from the tour guide. Tourists are able to check their itinerary, group message, and receive notification when out of range. Tour guides are also able to check itinerary and tourists, group message, track tourist location, and receive notification when tourist is out of range. Data for this research are collected from China using survey and application tests. The chapter suggest that more technology should be invented for this tourism industry to enhance the user experience and pursue the Tourism 4.0.

Keywords: Tracking system; Tourism 4.0; Android application; Travel agency; Tourist (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-16-2210-6_6

Ordering information: This item can be ordered from
http://www.springer.com/9789811622106

DOI: 10.1007/978-981-16-2210-6_6

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().