Dato Michael Tio and PKT Logistics—A Knowledge Creating Service Company Growing into a Global Logistics Company

H. M. Belal (), Quamrul Hasan, Norani Nordin and Michitaka Kosaka ()
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H. M. Belal: Liverpool Business School, Liverpool John Moores University
Quamrul Hasan: Center for Global Initiatives, Osaka University
Norani Nordin: School of Technology Management and Logistics, Universiti Utara Malaysia
Michitaka Kosaka: Japan Advanced Institute of Science and Technology

Chapter 7 in Entrepreneurship in the Asia-Pacific: Case Studies, 2020, pp 133-151 from Springer

Abstract: Abstract We introduce PKT Logistics Group Sdn Bhd. (PKT) and its CEO: Dato’ Michael B. Y. Tio (DMT) as a successful Malaysian knowledge creating service company. We examine how PKT designed and adapted the knowledge-creating system into their company’s philosophy towards business operation, thereby innovating service and acquiring more of the global market. This chapter is structured as follows: reviewing the background and the outline of PKT Logistics, introducing DMT’s entrepreneurship and policies in the development of PKT, DMT’s leadership, examining the Facebook community as a success factor for a knowledge creating service company, the future vision of PKT, the analysis of DMT’s entrepreneurship and briefly summarizing.

Date: 2020
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DOI: 10.1007/978-981-32-9362-5_7

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