Cultivating Organisational Culture to Facilitate Public Service Excellence

James L. Perry () and Rajneesh Gupta
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James L. Perry: Indiana University
Rajneesh Gupta: Research Designs & Standards Organisation (RDSO), Ministry of Railways, Government of India

Chapter Chapter 2 in Public Administration in the New Reality, 2025, pp 39-62 from Springer

Abstract: Abstract This chapter navigates the complex terrain of the reciprocal relationship between high-performing organisations and good governance. In this, good governance provides the environment of reinforcing public values, which in turn strengthens performance through enhanced efficiency and accountability. Thus, transforming bureaucracies to prioritise public interest over personal gain is paramount, especially in developing countries. Recognising that “rent-seeking” behaviour is a major barrier, this chapter identifies potential attributes, associated with public organisations, to deliver good governance and high performance. Moreover, it explores the process through which these attributes are ingrained in organisational cultures.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-96-3845-1_2

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DOI: 10.1007/978-981-96-3845-1_2

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