Customer Satisfaction with Sea Freight Transportation Services in Small- and Medium-Sized Logistics Companies in Hai Phong City, Vietnam

Nguyen Duc Duong () and Tran Tuan Anh
Additional contact information
Nguyen Duc Duong: Phenikaa University
Tran Tuan Anh: East Asia University of Technology

A chapter in Economic and Political Aspects of EU-Asian Relations, 2024, pp 25-35 from Springer

Abstract: Abstract This research aims to examine the factors influencing customer satisfaction when using sea freight transportation services in small- and medium-sized logistics companies in the Hai Phong City area, Vietnam. The factors identified by the research team include reliability, assurance, empathy, tangible assets, service efficiency, and perceived pricing. The validation results indicate that all six factors have an impact on customer satisfaction. Therefore, this study makes significant academic contributions and provides managerial implications for small- and medium-sized logistics companies to operate more efficiently and achieve the highest customer satisfaction.

Keywords: Small- and medium-sized logistics companies; Sea freight transportation services; Customer satisfaction (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-99-8945-4_2

Ordering information: This item can be ordered from
http://www.springer.com/9789819989454

DOI: 10.1007/978-981-99-8945-4_2

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().